Privacy Policy

Last updated: 06/10/2025

This Privacy Policy explains how Ziporen (“we”, “us”, “our”) collects, uses, discloses, and safeguards your personal data when you use our website, products, and services (the “Services”). We are based in the United Kingdom and comply with the UK GDPR, the Data Protection Act 2018, and other applicable laws.

Who we are (Data Controller)

Ziporen is the data controller for the personal data processed in connection with the Services. You can contact us at contact@ziporen.com.

What data we collect

• Account & Profile Data: name, email, password hash, settings, communications.
• Billing & Transaction Data: payment method, billing address, transaction history (processed via our payment processor; we do not store full card details).
• Usage & Device Data: IP address, device identifiers, browser type, pages viewed, time on site, referral URLs, crash logs.
• Cookies & Similar Tech: essential, analytics, and marketing cookies. See our Cookie Policy.
• Support & Communications: messages, tickets, feedback.
• Marketing Preferences: newsletter opt-ins/opt-outs, campaign engagement.

How we use your data (Purposes & Legal Bases)

• Provide and operate the Services (create accounts, authenticate, deliver features, customer support) — Performance of a contract.
• Billing and payments — Performance of a contract and Legal obligation.
• Analytics and product improvement (measure usage, fix bugs, improve UX) — Legitimate interests (you can object) or Consent where required.
• Marketing communications (emails, in-product messages) — Consent for non-essential cookies and direct marketing; you may withdraw at any time.
• Security, fraud prevention, and compliance — Legitimate interests and Legal obligation.

Third-party services we use

We may share limited personal data with trusted vendors who help us operate the Services:

• Payments: Stripe (payment processing and fraud prevention).
• Analytics: Google Analytics (usage metrics).
• Advertising/Attribution: Meta Pixel and similar advertising platforms (only with your consent for marketing cookies).
• Infrastructure & Support: hosting, email delivery, crash reporting, logging (data processed under our instructions and contracts).

These processors act on our behalf under data protection agreements. Some may be located outside the UK; see “International transfers” below.

Cookies and similar technologies

We use essential cookies (required for the site to work), analytics cookies (to understand usage), and marketing cookies (to personalise/measure ads). Non-essential cookies load only after consent. You can change your preferences anytime via the Manage Cookies link or browser settings. See our Cookie Policy for details.

International transfers

If we transfer personal data outside the UK (e.g., to the EEA or the US), we rely on appropriate safeguards such as the UK Addendum to the EU Standard Contractual Clauses, or other lawful mechanisms. You can request details by contacting contact@ziporen.com.

Data retention

We retain personal data only as long as necessary for the purposes described above, including to meet legal, accounting, or reporting requirements. When no longer needed, we securely delete or anonymise it.

Your rights (UK GDPR)

• Access your data and obtain a copy
• Correct inaccurate or incomplete data
• Erase your data (“right to be forgotten”)
• Restrict or object to certain processing (including marketing)
• Data portability
• Withdraw consent at any time (where processing is based on consent)
• Lodge a complaint with the UK ICO

To exercise your rights, contact contact@ziporen.com. You also have the right to complain to the UK Information Commissioner’s Office at ico.org.uk.

Children's privacy

Our Services are not directed to children under 13 (or the relevant age of digital consent in your region). We do not knowingly collect data from children.

Security

We implement administrative, technical, and organisational measures designed to protect personal data. No method of transmission or storage is 100% secure; we continuously improve our safeguards.

Marketing preferences

You can opt out of marketing emails via the unsubscribe link at the bottom of each email or by contacting us. You can adjust cookie preferences at any time in the Cookie Policy.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last updated” date above. Material changes may be communicated via email or in-product notice.

Contact us

Questions or requests? Email contact@ziporen.com.

Links: Terms & Conditions · Cookie Policy · Your GDPR Rights